Privacy Policy

Effective Date: 9/9/2024

At Reliance Refrigeration and Restaurant Supply, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

a. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Request customer support
• Engage with us via email or online chat

This information may include:

• Name
• Mailing address
• Email address
• Phone number
• Payment information (e.g., credit card details)

We may collect non-personal information automatically as you navigate our website. This information may include:

• Browser type
• IP address
• Device type
• Pages viewed
• Time spent on our website
• Referring URLs

We use your personal information to:

• Process and fulfill your orders
• Provide customer service and support
• Improve your browsing experience on our website
• Communicate with you about updates, promotions, or important notices
• Personalize your experience on our website

Non-personal information helps us to:

• Analyze trends and improve the functionality of our website
• Monitor the effectiveness of our marketing efforts

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us in:

• Processing payments
• Delivering products
• Providing marketing and advertising services
• Managing customer communication

These service providers are contractually obligated to use your information only for the services they provide to us and to protect your personal information in accordance with this Privacy Policy.

Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small text files placed on your device that allow us to:

• Recognize you on future visits
• Store your preferences
• Understand how you interact with our website

You can choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. While we strive to protect your information, please understand that no system is completely secure.

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your personal information
• Request the deletion of your personal information
• Opt-out of marketing communications

To exercise any of these rights, please contact us at [Insert Contact Email/Phone].

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will take steps to delete it.

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website with the effective date at the top.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Reliance Refrigeration and Restaurant Supply
905 Alumax Drive, Nash, TX 75569
Email: service@relianceref.com
Phone: 903-794-8021